We are doing everything we can to keep the practice running and our service open for our clients and their pets. We are following very strict regulations given to us by the government and the RCVS, our governing body.
*No routine appointments- we are unable to see any non urgent appointments at this time. Please contact the on call vet (by calling the Truro number and following the instructions) for advice on whether your pet should be seen.
*All medications must be pre ordered, and appointments pre booked on the approval of the vet. Please DO NOT just arrive at the practice without prior notice.
*Reduced opening hours to reduce face to face contact, to protect both our staff and the public. We will be open 8am-4pm Mon-Fri for collection of pre-ordered medications and essential appointments only.
*Appointments seen outside of the 8am-4pm consulting block will incur an out of hours call out fee.
*We are only working from our Truro practice at the moment. Perranporth and St Agnes are closed for the time being.
* We are working on a very reduced staff rota, so some day to day things may take us a little longer than you are used to. Please be patent with us!
We thank all of our clients for their cooperation and patience, and as always, please do not hesitate to contact us if you need us.
We have received updated advice from our governing body, the RCVS. As it is anticipated that the social distancing measures may be in place for some time they have advised there are some appointments and procedures we are now able to do, including primary vaccinations for puppies and kittens, and some neutering (where clinically indicated).
Our first priority is the health and safety of our staff and clients, however at the Truro practice it is easy to maintain social distancing with planning and 20 minute gaps between clients, enabling us to vaccinate dogs where clinically indicated, and to perform some surgeries where there is a welfare need. The items which we use, such as oxygen and anaesthesia are not suitable for human use, so we are not using resources that could be donated to the NHS.
We are still being stringent and sensible about the appointments and procedures we will see, and the decision is ultimately down to the individual veterinary surgeon, so please contact us for advice if you have any queries about the new regulations.
During the Covid-19 Pandemic we are offering telephone consultations for a reduced price of £24.