Thank you to all of our lovely clients for your enduring patience during these stressful times.
We now have all three of our practices open again. Truro is open Monday-Saturday for appointments, and 7 days a week for out of hours emergencies. Perranporth is open Monday- Friday. St Agnes is open Monday, Wednesdays and Fridays.
We are still operating a one-in, one-out protocol in all of the practices so please wait for the client inside to exit before you enter the building.
We are also asking all of our clients to wear a face covering when inside any of our practices. This ensures all our staff and clients are safe and we can continue to offer you the best possible service during this time.
Our Perranporth branch has now been open for a couple of weeks in our new location, and we are settling in nicely. You can now find us on St Pirans Road in a much newer and improved building. Currently we are able to open here on Mondays, Tuesdays, Thursdays and Fridays with appointment only.
We will this week be opening our St Agnes branch for very limited hours. On Thursday 24th July only we will be open 9.30am-6pm. As of the following week we will be open Mondays & Wednesday 9.30am-6pm with appointment only.
As with all our practices, we have protective screens up at reception, as well and hand sanitiser available. We are operating a one-in, one-out protocol so please do not enter the building if you can see another client inside.
We are still very closely following the guidance given to us both by the government and by our governing body the RCVS. Those of you who have visited us during this time may have noticed the extra steps we are taking to ensure both staff and clients are safe. These include:
*Protective screens, and antibacterial hand sanitiser at all of our reception desks
*Payments made over the phone or by contactless card payment wherever possible, and disinfectant wipes used when PIN entry is required
*Consults done over the phone where possible
*Vets collecting patients from the car park so clients do not have to enter the building
*PPE such as gloves, masks and aprons worn
*Only working from the Truro practice, with the smaller branches being closed for the time being
*Limited staff (please be patient with us 🙂 )
We have received updated advice from our governing body, the RCVS. As it is anticipated that the social distancing measures may be in place for some time they have advised there are some appointments and procedures we are now able to do, including primary vaccinations for puppies and kittens, and some neutering (where clinically indicated).
Our first priority is the health and safety of our staff and clients, however at the Truro practice it is easy to maintain social distancing with planning and 20 minute gaps between clients, enabling us to vaccinate dogs where clinically indicated, and to perform some surgeries where there is a welfare need. The items which we use, such as oxygen and anaesthesia are not suitable for human use, so we are not using resources that could be donated to the NHS.
We are still being stringent and sensible about the appointments and procedures we will see, and the decision is ultimately down to the individual veterinary surgeon, so please contact us for advice if you have any queries about the new regulations.
We are doing everything we can to keep the practice running and our service open for our clients and their pets. We are following very strict regulations given to us by the government and the RCVS, our governing body.
*No routine appointments- we are unable to see any non urgent appointments at this time. Please contact the on call vet (by calling the Truro number and following the instructions) for advice on whether your pet should be seen.
*All medications must be pre ordered, and appointments pre booked on the approval of the vet. Please DO NOT just arrive at the practice without prior notice.
*Reduced opening hours to reduce face to face contact, to protect both our staff and the public. We will be open 8am-4pm Mon-Fri for collection of pre-ordered medications and essential appointments only.
*Appointments seen outside of the 8am-4pm consulting block will incur an out of hours call out fee.
*We are only working from our Truro practice at the moment. Perranporth and St Agnes are closed for the time being.
* We are working on a very reduced staff rota, so some day to day things may take us a little longer than you are used to. Please be patent with us!
We thank all of our clients for their cooperation and patience, and as always, please do not hesitate to contact us if you need us.
During the Covid-19 Pandemic we are offering telephone consultations for a reduced price of £24.